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FAQ
Frequently Asked Questions

General Questions

Where are you based?

Suzhou Maxter is based in Suzhou, Jiangsu province. It is a beautiful city near Shanghai. Welcome to our company, we will show you around in Suzhou city.

What are you selling?

Our products primarily include: Portable fundus camera, table fundus camera, ophthalmic surgical microscope, ultrasonic phacoemulsification system, slit lamp, digital system for slit lamp, tonometer, indirect ophthalmoscope, ultrasound imaging system, vision screening devices, instrument tables and chairs, etc.

Sales Questions

How long is the delivery time?

Normally one unit will be delivered within 3 working days, 10 units will be shipped within one week after the receipt of your payment to the forwarder.

How to pay?

We will send you invoice with our bank information, then you can transfer to us.

How to use your products?

We will offer user manual in the product case. We also will send you video if you need.

After Purchase Questions

How long is the warranty period?

We offer 12 month warranty period for all of our products. And we offer free exchange goods within one month and one year free repair for any quality problem.

Now Let Us Know Your Needs

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